Contact us

Questions about a home, a chair, your order or delivery? We are happy to help.

A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.

If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.

Email ustheteam@customersupport.care International call centre+66 98 391 3877

Frequently asked questions

How do I check whether a product will fit?

Compare the dimensions and fittings on the product page with your space. Contact us for the exact model instructions before ordering if any detail is unclear.

How long does delivery take?

Standard delivery has 2 business days handling plus 7 business days transit. Express has 1 business day handling plus 3–5 business days transit. Business days are Monday to Friday, excluding public holidays.

How can I contact the team?

Email theteam@customersupport.care or call our international support number +66 98 391 3877.

Where can I read the return terms?

See our Refunds & Returns policy for the change-of-mind window, return postage and your rights if goods are faulty, damaged or not as described.

Packaging and delivery

We introduced Eco Pack packaging and we work with our delivery providers to bring the carbon footprint of a delivery down. It is a direction rather than a finished job, and we would rather describe it that way than claim more than we have done.